ابو شهد01
13-02-2007, 08:00 AM
[align=left:5301eb2776]Why your Employees hate you and what you can do about it
By: Bruce L. Katcher, Ph.D.
I. How to Treat Employees Like Adults 7
1. We Feel Like Slaves. 8
2. I Know How to Do My Job, Why Can’t They Just Let Me Do It? 14
3. I Am Afraid to Speak Up. 20
4. Nobody Appreciates My Hard Work. 25
5. There Are Different Rules For Different People. 29
II. How to Gain the Respect of Your Employees 36
6. Management Doesn’t Listen to Us. 37
7. Management Doesn’t Respect Us. 43
8. So Who’s In Charge Anyway? 50
9. I Don’t Trust the Information I Receive From Management. 54
10. My Boss is Terrible. 59
III. How to Provide Employees With What They Really Need 60
11. I’ve Lost Confidence in Management. 67
12. We’re Understaffed. 72
13. I Don’t Receive the Information I Need to Do My Job Well. 77
14. We Need More Training. 83
15. The Quality of Our Products and Services is Terrible. 90
16. I Receive Poor Service From Other Departments. 96
17. There’s Too Much Red Tape Here. 101
18. Why Don’t They Get Rid of All of the Dead Wood Around Here? 109
19. There Are Too Many Damn Meetings. 114
IV. How to Provide Employees With What They Deserve 121
20. I’m Not Paid Fairly. 122
21. It’s Just Not Right That We All Receive the Same Pay. 128
22. My Performance Reviews Are Useless. 132
23. There’s No Link Between My Pay and Job Performance. 138
24. The Cost of My Benefits is Eating Up My Paycheck. 145
V. How to Make W-O-R-K Something Other Than a Dirty 4-Letter Word 150
25. I Hate Coming in to Work. It’s Become Just a Job For Me Now. 151
26. I’m Dreading Returning to Work From My Vacation. 157
27. There’s No Job Security Here. 162
28. I’ve Got No Time for My Self or My Family. 166
29. I Feel Trapped. I Wish I Could Go Out On My Own. 174
30. I Would Love to Leave. The Only Reason I Stay Here is the People. 179
CONCLUSION 183[/align:5301eb2776]
الكتاب موجود لدي بصيغة بي دي اف ولم استطع الصاقة بالموضوع لان الموقع لايدعم من يريد الكتاب الرجاء تزويدي بايميلة وعنوانة وسوف ارسلة لة . شاكر للجميع- ناصر
By: Bruce L. Katcher, Ph.D.
I. How to Treat Employees Like Adults 7
1. We Feel Like Slaves. 8
2. I Know How to Do My Job, Why Can’t They Just Let Me Do It? 14
3. I Am Afraid to Speak Up. 20
4. Nobody Appreciates My Hard Work. 25
5. There Are Different Rules For Different People. 29
II. How to Gain the Respect of Your Employees 36
6. Management Doesn’t Listen to Us. 37
7. Management Doesn’t Respect Us. 43
8. So Who’s In Charge Anyway? 50
9. I Don’t Trust the Information I Receive From Management. 54
10. My Boss is Terrible. 59
III. How to Provide Employees With What They Really Need 60
11. I’ve Lost Confidence in Management. 67
12. We’re Understaffed. 72
13. I Don’t Receive the Information I Need to Do My Job Well. 77
14. We Need More Training. 83
15. The Quality of Our Products and Services is Terrible. 90
16. I Receive Poor Service From Other Departments. 96
17. There’s Too Much Red Tape Here. 101
18. Why Don’t They Get Rid of All of the Dead Wood Around Here? 109
19. There Are Too Many Damn Meetings. 114
IV. How to Provide Employees With What They Deserve 121
20. I’m Not Paid Fairly. 122
21. It’s Just Not Right That We All Receive the Same Pay. 128
22. My Performance Reviews Are Useless. 132
23. There’s No Link Between My Pay and Job Performance. 138
24. The Cost of My Benefits is Eating Up My Paycheck. 145
V. How to Make W-O-R-K Something Other Than a Dirty 4-Letter Word 150
25. I Hate Coming in to Work. It’s Become Just a Job For Me Now. 151
26. I’m Dreading Returning to Work From My Vacation. 157
27. There’s No Job Security Here. 162
28. I’ve Got No Time for My Self or My Family. 166
29. I Feel Trapped. I Wish I Could Go Out On My Own. 174
30. I Would Love to Leave. The Only Reason I Stay Here is the People. 179
CONCLUSION 183[/align:5301eb2776]
الكتاب موجود لدي بصيغة بي دي اف ولم استطع الصاقة بالموضوع لان الموقع لايدعم من يريد الكتاب الرجاء تزويدي بايميلة وعنوانة وسوف ارسلة لة . شاكر للجميع- ناصر